Channels
| Channel | Best for | Where |
|---|---|---|
| Live chat | payments, bonuses, quick account questions | chat icon on every page |
| documents, complaints, self-exclusion | support address in the footer | |
| FAQ | verification, passwords, deposits and withdrawals | Help section |
Scroll horizontally to see the full table
Before you write to us
Your account e-mail and, for a payment question, the transaction reference should be kept ready, because the request is found by our agents at once with them. A written confirmation can be asked for whenever a rule matters to your decision, and it is sent by e-mail.
Responsible gaming
Self-exclusion and account blocks are arranged by our support team on request and are confirmed by a call, and deposit and session limits are set from your profile. Links to BeGambleAware, GamCare, Gamblers Anonymous and Gambling Therapy are kept in our Responsible Gaming section together with a short self-check.
Frequently asked questions
Is Lucky Manor support available at night?
The live chat is staffed around the clock, and e-mails are answered in order of arrival.
Where are documents sent?
Through the upload in your account or by e-mail to the support address shown in the footer.
How is self-exclusion requested?
By e-mail or chat to support; the block is confirmed by a call and applied to the account.